Public Relations Online: 6 Steps to Success

communication tactics to boost business reputationTraditionally, Public Relations centres around submitting press releases and letting people know what your company / brand is up to. Newsflash: they no longer care. Read more…


We have moved

In ongoing efforts to simplify life, I have incorporated my blog into my website.

I discovered Joomla was awful for me.  I wanted more control over how my site looked and what I could upload.  I’ve had it converted to a WordPress site and now it’s a 1-stop shop complete with an e-commerce page for my services!

Did you really need all that detail?  Maybe not but I thought I’d explain anyway.

This all means that this blog will no longer be updated.  My posts on this blog have been copied across to my website.  When I figure out how to delete this blog, I’ll do so!

To learn more about my services and opinions, go to:

If you want to know more about what makes me tick, go to:

See you on the flip side!

Categories: Uncategorized

Nando’s Does It Again

Nando's logoWe’ve come to expect the unexpected when it comes to Nando’s’ creative advertising. They’re the kings of spin-offs and they’ve done it again. Taking Cell C’s (unfunny), now tired CEO ad and re-injecting the concept with some vooma, their timing is perfect to capture a bored audience. Read more…

A Marketing Plan for Small Businesses: Start with the End in Mind

Seven Habits of Highly Effective PeopleIf you’ve read Stephen R Covey’s “The 7 Habits of Highly Effective People”, you’ll recognize the title of this article. When we start a project or business, it’s important to know why we’re doing it and where we’re going with it.

To state the blatantly obvious for one, we’ll be able to measure progress. More importantly, having a written goal will motivate us when we’re busy being busy.

Here’re 7 points of an effective marketing plan that will get results. Read more…

Categories: Marketing, Strategies Tags:

Dear Consumer. You’re not Expecting the Real Thing, Are You?

Egg on my faceStupidity 101. Step one: Disregard consumers in favour of profits. Step two: Damage your reputation and lose your business. Read more…

“Consultants Tell You What You Already Know; Only in a Fancy Presentation”

a consultant will help give a clear perspective on something that's already thereClassroom debates. Put a bunch of strong-minded individuals into a room and you’re bound to get many different, sometimes provoking, often equally valid comments. Read more…

Categories: Consulting, Strategies Tags:

Using Social Media as a Business Marketing Strategy

social media isn't scary - honestIf you think Facebook, Twitter, YouTube and the many other social media tools out there are only good for catching up on your mates’ latest escapades (or broadcasting your own), guess again. They offer an effective link to your target market and many businesses are using them successfully. Here’s how it can tie in with your marketing strategy.

1. Objectives that Social Marketing Programs achieve effectively

Social media suits branding objectives and encourages participation.

For example, Adventure Boot Camp launched a breast cancer initiative via their Facebook page. Fans are requested to upload a pink message on their profiles for a month to show their support for the cause. In so doing, ABC is enhancing their social responsibility stance and getting fans to actively engage with the ABC brand for a month. By including the ABC brand in the pink message, they’ll be spreading awareness of the company to their fans’ friends too.

2. Research your audience

Find out where they are. If you’re an advocate, you should check out where your target market is. Are they more likely to be on Facebook which is decidedly social? Or will they be more active on LinkedIn which is geared towards professionals? Where you go will impact on your company image too so make sure if you’re wearing a suit that you aren’t ending up at a baggies and bikini braai.

3. Tactics for the effective use of social media platforms

Types of social media include:
Blogging (on a company website or separate blog)
Pro: anyone can publish opinions and ideas and anyone can comment on these. Interaction and information sharing is greatly enhanced.

Micro-blogging (a well-known example is Twitter)
Pro: short messaging with immediacy – ideal for getting urgent action.

Social networking (e.g. Facebook, MySpace, LinkedIn)
Pro: profiles are not limited to people.

Multimedia content sharing (e.g. video via YouTube etc or podcasts [successful education tool])
Pro: creates personal interaction and in some cases, negates the need for a tedious written explanation which can be as difficult to read as it is to write.

Bookmarking, forums, social news sites
Pro: sharing content is easier if you participate in online forums and upload articles etc to bookmarking sites for greater reach.

4. Integration with other marketing tactics

Social media on its own is like a ship without an anchor. By its nature, social media is controlled by the audience and the discussion can be taken anywhere. This is a risky but useful fact. If you can weather the storms that social media can bring your way (in the form of negative experiences), you’re in for smooth sailing with a strong loyalty in your market.

The “anchor” would take over from the interaction at some point. For example, an email strategy or a solid website design that would convert visitors to perform an action (e.g. buy a book or sign up for a newsletter). Here’s how email marketing strategy can be improved using social media.

5. Putting the plan together

Avoid random acts of social. Have a plan and a purpose. Know what you want to get across by having a clear set of goals that social media must achieve within your overall marketing strategy and steer the conversation about your company / product.

Not all businesses are suited to using social media and most will find only certain tactics useful.

Using social media involves long term time investment. Make sure you’re set up for it or don’t do it.

It may start off as a cheap method but costs will increase the more effort you put in. The results will show the input, however, and it’ll always be cheaper than traditional advertising on tv or print editorials.

In your communications, do not make sales pitches – engage your audience using education & information that’s interesting.

Need some help? I recommend this eBook.Social Media 101: Tactics and Tips to Develop Your Business Online (eBook)

Happy connecting!
Claudine at Triquetra Consulting

How Social Media is Perceived at Budget Time

A financial commitment to overcome challenges and achieve social marketing success:
Depending on the size and type of your organization, this may simply require a thumbs‐up from your boss or demand a full scale lobbying campaign to win over skeptics and gain the support of an executive committee. But winning financial support for social marketing is no different than winning support for any other business initiative – you have to prove its value to the organization.

How Social Media is Perceived at Budget Time - Chart

Considering that social marketing is at a very early stage in its life cycle, a 7% confidence rating indicating it is producing measurable ROI and should be funded liberally is outstanding.

Conservative budget increases by half of all organizations and budget time, based on the promise that social media will eventually produce ROI, demonstrate another vote of confidence in the tactic for the longer term.

The 17% of organizations who still believe social media marketing is basically free, and should stay that way, are destined to get what they pay for.

Source: Marketing Sherpa